Delivery options
Eersterust local delivery — R20
Pretoria local overnight door-to-door — R100
National economy door-to-door — R120
Free delivery on orders of R1,000 or more.
The delivery options available for your address and the final charge are confirmed at checkout. Delivery estimates begin after an order has been prepared and handed to the courier, and delays outside our control may occur.
Collection
Roodeplaat / Derdepoort: 19 Mountain Drive, Derdepoort, 0186
Eersterust: 419 James Dewrance Crescent, Eersterust
Please wait for collection confirmation before travelling and bring your order number.
Returns & order support
For damaged, incorrect or return requests, email ellis@essentiallyafrica.co.za or use our Contact page. Please include your order number, a brief description of the issue and clear photographs where relevant.
Contact us before returning or delivering an item so that we can confirm the next steps and the correct return address. Each request is assessed according to the circumstances and applicable South African consumer law. We will confirm any approved return or refund method directly. This summary does not limit your statutory rights.